Slots / Mobile
This page answers every money question tied to your crickk account — how to add funds through Nagad or Bank Transfer, how to request a withdrawal back to your wallet, where to find your transaction history after a deposit clears, and how identity verification fits into the picture.
Your cashier section lists the payment rails we have connected for Bangladesh accounts. Nagad and Bank Transfer are the verified routes shown there right now. bKash appears in the cashier when it is active for your account region. Each method has its own field set — wallet number for Nagad and bKash, account and routing details for Bank Transfer. Open the cashier after login to see which options are live for your account.
Add funds directly from your Nagad mobile wallet. Open the cashier, select Nagad, enter the amount and follow the payment reference shown on screen. The reference number links your wallet transaction to your account record.
bKash deposits follow the same cashier flow. Select bKash, copy the payment number shown, complete the send in your bKash app and return to confirm. Keep the bKash transaction ID for your own records.
Use your bank's online transfer or mobile banking to send funds to the account details shown in the cashier. Include the exact reference code displayed — missing this reference delays matching your deposit to your account.
Rocket wallet payments are processed through the cashier payment screen. Select Rocket where shown, follow the amount and reference fields, and complete the transfer from your Rocket app before confirming on screen.
Every deposit or withdrawal you make generates two records — one on your wallet or bank side, one inside your crickk account history. When those two records show the same reference, the transaction is confirmed. If they do not align, the mismatch is almost always a missing payment reference or a timing gap while the transfer clears. Your account history tab shows the status label for each transaction.
Every cashier transaction generates a unique reference code. Copy this from the cashier screen before you leave the page. Your Nagad, bKash or Bank Transfer confirmation should carry the same reference in the remarks or description field.
Account history uses three status labels: Pending, Matched and Rejected. Pending means the transfer has not yet cleared on our side. Matched means funds are in your balance. Rejected means the amount or reference did not match — contact support with the reference number.
Log in and open the Account section, then select Transaction History. Each row shows the method, amount, reference code and current status. You can filter by deposit or withdrawal and by date range to locate a specific transaction quickly.
Save a screenshot of your wallet app confirmation showing the amount, recipient number and transaction ID. Keep it until your account history shows a Matched status. If you need to raise a query, this screenshot is the fastest way to resolve it.
Account security at crickk works at four levels: the domain you access, the identity check on your account, the wallet ownership confirmation we run on withdrawal requests, and the support route if something does not look right.
Always access your account through crickk typed directly in your browser. Bookmark the address after your first login. Phishing pages copy the visual design but the URL will differ — verify the domain before entering any login or payment detail.
We verify identity before processing significant withdrawals. This step protects your balance from being claimed by anyone who is not you. Documents requested during KYC are handled according to our privacy terms and are not shared outside the verification process.
The Nagad, bKash or Bank Transfer account used for withdrawal must match the details registered on your crickk account. Payouts do not go to third-party wallets or accounts. This rule exists entirely to protect your funds.
If a transaction is stuck or you see an unfamiliar charge, open the support channel from inside your account dashboard. Have your transaction reference ready. Our support team can trace any transaction that has a valid reference number attached to it.
Adding funds starts from the cashier screen, not the lobby. Log in first — the cashier is only accessible to verified accounts. Once inside, you will see the payment methods open for your account: Nagad and Bank Transfer are currently verified, with bKash shown where active. Each method has a minimum deposit amount displayed next to it; do not send below that figure or the transaction will be held for manual review.
After logging in, go to the Account section and select Cashier. This is where all deposits and withdrawals are initiated. Do not attempt to transfer funds without first opening this screen — you need the reference code it generates.
Choose Nagad, bKash or Bank Transfer from the options shown. The cashier displays the minimum amount and the destination wallet number or bank details for the method you select. Check these details carefully before proceeding.
Type in the deposit amount — it must meet the minimum shown. The cashier then displays a payment reference code. Copy this exactly into the remarks or description field of your Nagad, bKash or bank transfer before confirming the send.
Return to the cashier tab and hit Confirm after completing the transfer on your wallet side. Open Transaction History to watch the status. Once it shows Matched, the amount is live in your account balance and ready to use.
Withdrawals follow the same cashier route as deposits. Open the cashier after login and switch to the Withdraw tab. The payout methods shown there are the wallet or bank accounts you have registered and verified on your crickk account — you cannot add a new withdrawal destination mid-request; that change has to go through the account settings and may require re-verification. Enter the amount you want to withdraw.
Log in, go to the Cashier and select the Withdraw tab. You will see the payout methods registered on your account. Only verified methods appear here — if yours is missing, check your account verification status first.
Select Nagad, bKash or Bank Transfer as your payout destination. Enter the withdrawal amount — it must be at or above the minimum shown. The cashier will flag any balance conditions before you submit, so read those before confirming.
If your account has a pending KYC step, the cashier will prompt you to complete it before the withdrawal is processed. This is a one-time step. Once your identity and wallet ownership are verified, future withdrawals move straight to the processing queue.
After submitting, open Transaction History and locate the withdrawal row. Status will show Pending while the request is in the queue, then update once processed. The funds will arrive in the wallet or bank account registered on your account.
Account verification is how we confirm that the person depositing and withdrawing is the registered account holder. It is not a barrier — it is what prevents your balance from being accessed by anyone other than you.
Log in and go to Account Settings, then select Verify Account. The page lists the documents currently required for your account type. Upload clear images — blurry or cropped documents will be returned for resubmission, which adds time.
Provide a valid national ID or passport as requested. The name on the document must match the name on your crickk account exactly. If there is a discrepancy, contact support before submitting — mismatches cause the verification to fail.
For withdrawal verification, we also confirm that the Nagad, bKash or Bank Transfer account you are using belongs to you. This step may involve submitting a screenshot of your wallet profile screen showing the registered number or account name.
After submitting, the dashboard shows a review status. Check back there rather than contacting support immediately — the status updates when the review is complete. If it stays at Pending beyond a reasonable period, reach out with your reference number.
The questions below cover the situations that come up most often around crickk deposits, withdrawals and account verification. If your situation is not listed here, the support channel inside your account dashboard is the right next step — have your transaction reference ready before you start the conversation.
Nagad and Bank Transfer are the verified deposit rails on crickk right now. bKash appears in the cashier where active for your account region. Open the cashier after login to see exactly which options are available to you at that moment.
Pending means the transfer has not matched yet on our side. Check that you included the cashier reference code in your wallet payment remarks. If the reference was included and it has been sitting in Pending for an unusual length of time, contact support with the reference number and a screenshot of your wallet confirmation.
The minimum for each method is displayed in the cashier at the time you select it. We do not publish a fixed figure here because it may vary by account status. Open the cashier and check the amount shown next to your chosen method before initiating the transfer.
Withdrawals go only to the wallet or bank account registered and verified on your crickk account. If you need to update your withdrawal destination, go to Account Settings first. The change may require re-verification before it takes effect on your next withdrawal request.
A withdrawal sits in Pending if your KYC verification is incomplete or if the payout method has not been confirmed as yours. Check the Verify Account section in your dashboard. Completing any outstanding verification step is usually what moves the request forward.
The Verify Account page in your dashboard lists the specific documents required for your account. Typically this includes a valid national ID or passport with your name matching the account exactly, and a wallet profile screenshot to confirm ownership. Requirements may vary by region.