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These terms set out how your crickk account works — what we commit to, what you agree to, and how transactions through Nagad or Bank Transfer are recorded and governed. Access to crickk depends on your local law and eligible region; read these terms carefully before using the platform.
By opening and using a crickk account, you enter into a binding agreement with us under these terms. We've written them to be direct: your account is personal, non-transferable, and tied to the contact details you register. Any funds you move through Nagad or Bank Transfer are subject to the transaction rules set out in your account dashboard — limits, verification steps, and processing conditions are shown there after login, not assumed here. We update these terms when our services change. When that happens, we post the revised version on this page and note the effective date. Continued use of your account after a revision means you accept the updated terms. If you disagree with a change, the right step is to close your account and withdraw any remaining balance before the revision takes effect. Eligibility to hold a crickk account depends on your local law and the regions we currently serve. We do not extend account access where local regulation prohibits it. If your circumstances change — location, legal status, or age — you are responsible for telling us and for pausing activity until eligibility is confirmed.
Nagad transactions are logged in your account history the moment a transfer is confirmed.
Bank Transfer deposits appear in your wallet once the receiving bank confirms the credit.
Current limits and verification requirements are shown in your account dashboard after login.
These terms govern your crickk account relationship — not every service you might reach from a link on our pages. Understanding the boundary helps you know where to direct a question.
Login credentials, session security, and account-level actions — opening, suspending, or closing your account — fall fully within these terms. We set the rules; you control the credentials.
Deposits and withdrawals processed through Nagad or Bank Transfer are covered here. The amounts, timing, and verification steps shown in your account at the time of the transaction are the operative record.
Game titles, odds displays, and lobby content are governed by these terms where they relate to your account activity. Specific game rules are shown inside each game and form part of the play contract.
Payment providers, network operators, and any external site you reach by leaving crickk operate under their own terms. We are not responsible for their policies, availability, or conduct.
These terms are not one-sided. You have concrete actions available at any point in your account relationship with us. Your transaction history is always accessible from the account dashboard — every Nagad top-up and Bank Transfer deposit is logged with a timestamp and reference number you can check or download. If a record looks wrong, the correction path starts with our support team, not a lengthy form process. Account details like your registered mobile number or email can be updated through the account settings page; identity-linked fields require verification before the change takes effect. If you want to raise a formal question about how your account has been handled, you can do that in writing through the support channel — we acknowledge every submission and respond with a reference number so you can track the outcome.
Your full deposit and withdrawal history is in the account dashboard. Each entry shows the method — Nagad or Bank Transfer — the amount, and the status.
Contact details can be updated in account settings. Changes to identity-verified fields require you to complete the verification step shown on that settings screen.
Submit a written query through our support channel. We log every submission and reply with a reference number so you can follow the status of your request.
You can request account closure at any time. Withdraw your remaining balance first; the closure steps are shown in account settings under the relevant option.
Questions about these terms, your account status, or a specific transaction can be directed through any of the channels below. For account-specific queries, have your registered mobile number or account reference ready — it speeds up the response.
Open the chat widget from any page while logged in. Describe your terms or account question and a support agent will respond directly.
Send your query to our support address listed in the account help section. Include your account reference and a clear description of the issue.
The help centre in your account dashboard covers common terms questions with step-by-step answers. Check there first for faster resolution.
We hold your account data only as long as it is needed for the purposes set out in these terms — transaction records, identity verification, and support history. When retention is no longer required, data is deleted or anonymised according to our internal schedule, which you can ask about through the support channel.
Your account is protected by the login credentials you set. We do not store your Nagad PIN or Bank Transfer credentials. If you suspect unauthorised access, use the account lock option in settings immediately and contact support.
We use session and functional cookies to keep your account active and remember your preferences. You can review and adjust cookie settings from the footer of any page on crickk.
Transaction records are retained for the period required by applicable rules in the regions we serve. You can request a summary of the data we hold on your account by contacting support in writing.
If you want to request a correction, deletion, or restriction on how we use your account data, submit the request through the support email. We respond with a reference number and a timeline.
These are the questions we hear most often about how the terms work in practice.
Yes. Any deposit or withdrawal processed through Nagad or Bank Transfer is covered by these terms. The specific limits and verification steps for each method are shown in your account dashboard at the time of the transaction — those on-screen details are the operative record.
We post the revised terms on this page with an updated effective date. If you continue using your account after that date, you accept the changes. If you disagree, withdraw your balance and close your account before the revision takes effect — the closure steps are in account settings.
Access depends on your local law and the regions crickk currently serves. We do not extend account access where local regulation prohibits it. If your location or legal status changes, pause activity and contact support to confirm eligibility before continuing.
Open your transaction history in the account dashboard and note the reference number of the entry in question. Contact support through live chat or email with that reference. We log every dispute and respond with a case number so you can track the outcome.
We retain transaction records and identity data for the period required by applicable rules in the regions we serve. You can request a summary of what we hold by contacting support in writing. Data no longer needed is deleted or anonymised on our internal schedule.
Use the account lock option in your account settings immediately — this suspends login access. Then contact support through live chat or email with your registered mobile number. We will guide you through the identity verification steps needed to restore secure access.