Slots / Mobile
This policy explains what information crickk collects when you use your account, how we store it, and the choices available to you. Access to our platform and the rights described here depend on your local law and eligible regions.
When you open a crickk account, we collect the details you provide at registration — name, contact address and login credentials — along with transaction records tied to your wallet activity. If you fund your account via Nagad or Bank Transfer, the payment reference and amount are logged against your account ID. We do not store your full Nagad mobile wallet credentials or bank login; only the transaction confirmation data reaches our records. We also collect device and session data — browser type, IP address and pages visited — to keep your session secure and to understand how you move through the account and lobby. Cookies help us remember your login state and preferred language. You can adjust cookie preferences through your browser settings at any time. We hold personal data only as long as your account is active or as required to resolve any open transaction query. When an account is closed and all records are settled, personal data is deleted or anonymised in line with our retention schedule.
Nagad transaction references are recorded against your account for balance tracking and dispute resolution. We do not store your Nagad PIN or wallet password.
Bank Transfer records include the reference number and deposit amount. Your full bank account details are not retained in our system after the transaction is confirmed.
Login credentials are stored in encrypted form. We do not hold your password in plain text, and we do not share login data with third parties outside of legal obligations.
Device type, IP address and session duration are logged to protect your account from unauthorised access and to resolve any support queries you raise.
This policy covers data processed directly through your crickk account — registration, wallet activity and support interactions. It does not govern third-party services you access from links on our pages, and it does not override local law in your eligible region. If you are outside a supported region, access to the platform and the data rights described here may not apply to you.
Covers all data collected when you log in, update your profile or make a deposit through Nagad or Bank Transfer. Your account dashboard is the primary record of your activity.
Wallet credits, deposit history and withdrawal requests are within scope. The current state of your balance is always shown in your account after login.
Pages you browse, game lobbies you open and session durations are logged at an aggregate level for platform improvement. No individual game session data is sold.
Payment processors and game studios operate under their own data terms. Our policy covers the point at which data enters our system, not what happens inside a third-party processor.
You have concrete actions available to you at any point your account is active. Reviewing your data is the starting point — your transaction history, login records and saved details are visible inside the account dashboard once you are logged in. If any detail is incorrect, the account settings page lets you update your contact information directly. For anything that cannot be changed through the dashboard — such as a request to delete your account or a question about what data we hold — our support team is the right path. Raising a question through the contact form on the support page creates a logged record so you can track the response. We aim to acknowledge data queries within a reasonable timeframe, though resolution time depends on the nature of the request. You do not need to give a reason to ask what we hold about you; the right to ask is yours by default under the terms of this policy.
Log in and open the account dashboard. Your deposit history, session log and saved contact details are all visible there without needing to contact support.
Head to account settings to update your name, email or contact number. Changes take effect immediately and are reflected in future transaction records.
Use the contact form on the support page to ask what data we hold or to request a correction we cannot action through self-service settings.
Contact support to start the account closure process. Open transaction queries must be resolved before personal data can be removed from active records.
If you have a question about this policy, a data request or a concern about how your information is handled, these are the paths to reach us. Each route creates a record of your query so nothing falls through.
The contact form on our support page is the most direct route for data queries. Fill in your account details and describe your request clearly so we can locate your records.
Live chat is available from within your logged-in account. Use it for quicker clarifications about your wallet records, transaction history or cookie preferences.
For formal data requests — including access, correction or deletion — email our support address with your registered account email in the subject line so we can verify your identity.
We take a practical approach to data security: the fewer details we store, the less there is to protect. Payment references from Nagad and Bank Transfer are retained only as long as they are needed for balance reconciliation or dispute resolution. Account passwords are stored using one-way encryption — we cannot retrieve your password, only reset it through the verified account email. Cookies are first-party unless you interact with a third-party feature; you can review and clear cookies at any time through your browser. If you believe your account has been accessed without your permission, contact support immediately so we can suspend the session and investigate the log.
We collect only what is needed to run your account and process your transactions. We do not gather data that has no direct operational purpose.
Cookies keep your session active and remember your language preference. You can clear or block them in your browser settings; some account functions may not work without session cookies.
Active account data is held while your account is open. After closure and settlement of any open queries, personal data is deleted or anonymised — it is not kept indefinitely.
When this policy changes, the updated version is published at this page address. We do not email every minor update, but material changes will be flagged in your account notification area.
These are the questions we receive most often about how crickk handles account data. If yours is not here, reach us through the contact form and we will respond with the specific answer for your account.
We collect the name, email and contact number you provide at registration, plus transaction records for any Nagad or Bank Transfer activity on your account. Device and session data is also logged to keep your account secure during each login.
We do not sell your data. Payment processors receive only the reference data needed to confirm a transaction. We may share records with a legal authority if required by applicable law, but we do not share with advertisers or unrelated third parties.
Log in and open your account dashboard — your transaction history, saved contact details and session log are all there. For a full export of what we hold, submit a request through the support contact form with your registered email address.
Yes. Contact support to start the process. Any open transaction queries or balance items must be resolved first. Once your account is closed and settled, personal data is removed from active records in line with our retention schedule.
We store only the transaction reference and amount — not your Nagad PIN, wallet password or full bank account number. The confirmation data is encrypted and is used only for balance reconciliation and dispute resolution on your account.
If your account becomes inactive and is later closed, personal data is deleted or anonymised once any open queries are settled. We do not keep inactive account data indefinitely. Contact support if you want to formally request closure and data removal.