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These legal terms govern how your account, transactions and personal records are handled on crickk. Access to our platform depends on your local law and eligible region — read this before you act on anything account-related.
This policy sets out what crickk collects, retains and acts on when you use the platform. We collect information you provide at registration — name, contact details and the payment method you connect, whether that is Nagad, Bank Transfer or another supported rail. Transaction data is logged each time money moves between your account wallet and the platform. That log is the record we rely on if a question arises about a deposit or withdrawal. We keep this data for as long as your account is active and for a period after closure, in line with record-keeping obligations. We do not sell or share your personal data with third parties for their marketing purposes. Data may be passed to payment processors — for example, when a Nagad transfer is verified — but only to complete your transaction. Cookies are used on the site to keep your session active and to remember display preferences. You can manage cookie settings in your browser, though disabling certain cookies may affect how account pages load. Eligibility to use the platform depends on your local law and the regions we support — if you are uncertain, check the eligibility section of your account or contact support before depositing.
Nagad transactions are logged at the point of transfer. The record appears in your account wallet history and is the reference we use for any query.
Bank Transfer deposits are matched to your account on confirmation. Keep your bank reference number until the balance appears in your wallet.
Every credit and debit on your wallet is time-stamped and stored. You can review the full history from the transactions tab after login.
If bKash is available in your region, the same logging rules apply. Your wallet history shows the exact amount and time of each bKash movement.
Knowing where this policy applies — and where it stops — helps you understand which rules govern each part of your experience. We are responsible for account data, transaction records and the content we publish. Third-party services that handle payment processing operate under their own terms, and those terms sit outside our policy boundary.
This policy applies fully to your crickk account — registration data, login history, session records and any identity verification steps shown in the account settings screen. All of this falls within our retention and handling obligations.
Deposits and withdrawals processed through our platform — including Nagad and Bank Transfer — are covered. The transaction log in your wallet is the authoritative record. Disputes about amounts or timing are handled through our support channel using that log.
Game content, odds displays, account dashboards and promotional text published on crickk are within our policy scope. We are responsible for what we show you here. Errors or outdated content can be reported to our support team directly.
Payment processors, network providers and external services that connect to your transaction sit outside this policy. Their own privacy and terms documents govern how they handle data at their end. We recommend reviewing those separately before use.
You have concrete actions you can take at any time under this policy. Reviewing your transaction history does not require a request — it is available in the transactions tab of your account dashboard after login. If a record looks wrong, raise it with our support team directly; we compare the wallet log against the payment processor's confirmation to resolve the discrepancy. Correcting account details such as your contact number or registered name follows the update path in account settings — some fields require identity verification before the change saves, and the screen will tell you which steps apply. If you want to ask how we hold your data or request that records relating to a closed account be removed, submit that request through the support contact form. We handle each request against what your local law requires and the region you registered from. Access to any particular right may depend on applicable law in Bangladesh.
Open the transactions tab after login to see a full time-stamped list of every wallet movement. This is the record we reference when a question about a Nagad or Bank Transfer deposit comes in.
Go to account settings to update contact information. Fields that affect payment routing or identity may require a verification step — follow the on-screen instructions shown there.
Use the support contact form to ask any question about how your data is held, what we retain after account closure, or how a specific transaction was logged. We respond based on the record we hold.
If your account is closed and you want to request removal of personal records, submit the request through support. What we can action depends on local law obligations and the eligible region you registered under.
For legal or policy questions — including data handling, account eligibility, transaction disputes or correction requests — contact us through the channels below. Having your account ID and the relevant transaction reference ready will help us locate the record faster.
Submit a written query through the contact form in your account. Include your account ID and a brief description of the policy question. We match your request to the record we hold before responding.
Live chat is available from the help section of the platform. Use it for urgent account or transaction questions. For formal data requests, the support form creates a written record we can both refer back to.
Email is available for detailed policy inquiries that need a written response. State clearly whether you are asking about data retention, a transaction log or account eligibility. Our team responds to the email address registered on your account.
Our approach to data is straightforward: we collect what is needed to run your account and process your transactions, and we do not hold more than that. Security measures on account pages are applied at login — if you notice anything unexpected on your account, report it through support immediately rather than waiting.
Account and transaction records are kept while your account is active and for a defined period after closure. The length of retention depends on applicable record-keeping obligations in the regions we operate. Closed-account removal requests are handled case by case through the support form.
We use session cookies to keep you logged in and preference cookies to remember display settings. You can manage these in your browser settings. Disabling session cookies will require you to log in again each time you return to the platform.
Your account is protected at login. If you share your device with others, log out after each session using the logout option in the account menu. Any suspected unauthorised access should be reported to support at once so we can review the login record.
When this policy changes, the updated version is published on this page. The current version is what applies to your account from the date shown at the top of the document. Check here after any account-related notification you receive from us.
These are the questions we hear most often about account rights, data handling and legal eligibility on crickk. If your question is not here, use the support form to send it directly.
Access to crickk and the protections in this policy depend on your local law and the eligible regions we serve. If you are in Bangladesh, check the eligibility section of your account after login — that screen reflects the current access status for your region.
Log in and open the transactions tab in your account dashboard. Every wallet movement — including Nagad deposits, Bank Transfer credits and any withdrawal — appears there with a time stamp. This is the record we use if you raise a dispute.
Yes. Go to account settings and update the relevant field. Contact details like your phone number can usually be changed directly. Fields linked to payment routing or identity verification may require an additional step — the screen will show you what is needed.
We retain transaction and account records for a period after closure, in line with record-keeping obligations that apply to the region you registered from. If you want to request removal of personal data after closure, submit the request through the support contact form.
We log the transaction on our side — the amount, time and wallet movement. The payment processor handling the Nagad or Bank Transfer leg operates under its own terms. We only receive confirmation of the transaction, not your full payment credentials.
Use the support contact form and describe your question clearly — whether it is about data retention, a specific transaction record or account eligibility. State your account ID so we can locate the relevant record. For written responses, email contact is also available.